Refund policy

1. Introduction

At Janak Bronze, we take immense pride in crafting pure, high-quality Bronze (Kansa), Brass & Copper products that are built to last generations. Every product is handcrafted by skilled artisans and undergoes strict quality checks before it reaches you.

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we are here to help — fairly and transparently.

2. Eligibility for Returns

A return request will be accepted only if:

  • The product is unused and in its original condition
  • The product is in its original packaging with all tags intact
  • The return request is raised within 3–5 days of delivery
  • A valid order number and proof of purchase is provided

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, washed, or cleaned
  • Products damaged due to mishandling by the customer
  • Customized or personalized products
  • Products returned without original packaging
  • Items purchased during sale or promotional offers
  • Products where the return window of 5 days has passed

4. Return Timeframe

Return requests must be raised within 3–5 days of delivery. Requests raised after this period will not be accepted under any circumstances.

We recommend inspecting your order carefully upon delivery and contacting us immediately if there is any issue.

5. Return Process (Step-by-Step)

Follow these simple steps to initiate a return:

  1. Email us at janakbronze@gmail.com with subject line: "Return Request – [Order Number]"
  2. Include the following:
    • Order number
    • Reason for return
    • Clear photographs of the product
    • Unboxing video (mandatory for damaged/wrong product claims)
  3. Our team will review your request within 2–3 business days
  4. Once approved, you will receive return shipping instructions
  5. Pack the product securely in its original packaging and ship it to our address
  6. After we receive and inspect the product, your refund will be processed

6. Refund Process

  • Refunds are processed only after the returned product is received and inspected
  • If the return is approved, the refund will be credited to your original payment method
  • Refund processing time: 5–7 business days after approval
  • You will receive an email confirmation once the refund is initiated
  • Bank processing times may vary depending on your bank or payment provider

7. Damaged / Defective / Wrong Product

We take full responsibility if you receive a damaged, defective, or incorrect product.

To raise a claim:

  • Contact us within 48 hours of delivery
  • Email us at janakbronze@gmail.com with:
    • Your order number
    • Clear photos of the damaged/wrong product
    • Unboxing video (this is mandatory — claims without video proof may not be accepted)

Once verified, we will offer:

  • A full replacement of the product, or
  • A complete refund — as per your preference

Please note: Minor natural variations in color, texture, or finish are characteristic of handcrafted Bronze (Kansa), Brass & Copper products and are not considered defects.

8. Cancellation Policy

  • Orders can be cancelled only before dispatch
  • Once the order has been shipped, cancellation is not possible
  • To cancel, email us immediately at janakbronze@gmail.com with your order number
  • If cancelled before dispatch, a full refund will be processed within 5–7 business days

9. Shipping Costs

  • Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or wrong product)
  • Return shipping costs are to be borne by the customer, except in cases of damaged or wrong products
  • In case of damaged or wrong products, Janak Bronze will arrange and bear the return shipping cost

10. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank account or payment app once more
  2. Contact your bank or card issuer — processing times may vary
  3. If you have done the above and still have not received your refund, please contact us at:
    • Email: janakbronze@gmail.com
    • Phone: +91 86192 12448

We will investigate and resolve the issue promptly.

11. Contact Information

For any return, refund, or order-related queries, please reach out to us:

  • Brand: Janak Bronze
  • Legal Entity: Laxm Global Trade Private Limited
  • Email: janakbronze@gmail.com
  • Phone: +91 86192 12448
  • Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
  • Location: Sirohi, Rajasthan, India

At Janak Bronze, your satisfaction is our priority. We are committed to resolving every concern with honesty, care, and respect.

Last Updated: May 2026

Janak Bronze — Crafted with Tradition. Trusted with Purity.