Shipping policy
Last Updated: May 2026
1. Introduction
At Janak Bronze, every order is a piece of India's ancient craftsmanship — carefully handcrafted, quality-checked, and packed with care before it reaches your doorstep.
We are committed to delivering your order safely, securely, and on time. This Shipping Policy explains everything you need to know about how we process, pack, and deliver your orders across India and internationally.
2. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation
- Business days are Monday to Saturday, excluding public holidays
- Orders placed on Sundays or public holidays will be processed the next business day
- During festive seasons or high-demand periods, processing may take up to 5 business days
Please Note: Our products are handcrafted by skilled artisans. Occasionally, additional time may be required to ensure the highest quality before dispatch. We appreciate your patience.
3. Shipping Time
Domestic (India):
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Tier 2 & Tier 3 Cities | 5–7 business days |
| Remote & Rural Areas | 7–10 business days |
International:
| Region | Estimated Delivery Time |
|---|---|
| UAE, GCC Countries | 7–10 business days |
| USA, Canada, UK | 10–15 business days |
| Europe, Australia | 10–15 business days |
| Rest of World | 15–20 business days |
Please note: These are estimated timelines and not guaranteed delivery dates.
4. Shipping Charges
Domestic (India):
- Free Shipping on all orders across India
- No minimum order value required
International:
- Shipping charges are calculated based on package weight and destination
- Exact charges will be displayed at checkout before payment
- International shipping rates start from ₹2,000 depending on weight and location
5. Order Tracking
- Once your order is dispatched, you will receive a shipping confirmation email
- The email will include your tracking number and courier partner details
- You can track your order directly on the courier partner's website
- Tracking information may take 24–48 hours to update after dispatch
For any tracking issues, contact us at janakbronze@gmail.com
6. Shipping Partners
We work with trusted and reliable logistics partners to ensure safe and timely delivery, including:
- Delhivery
- Blue Dart
- DTDC
- India Post EMS (for select international destinations)
- FedEx / DHL (for international shipments)
All our products are carefully packed with protective materials to ensure they arrive in perfect condition.
7. Delays & Exceptions
Delivery timelines may be affected by:
- Public holidays and festive seasons
- Extreme weather conditions or natural disasters
- High order volumes during sale periods
- Courier partner delays beyond our control
- Customs clearance delays for international orders
- Remote area delivery constraints
Laxm Global Trade Private Limited is not responsible for delays caused by courier partners or circumstances beyond our control. We will, however, do our best to keep you informed.
8. Address Accuracy
- Please ensure your shipping address is complete and accurate at the time of placing the order
- Include your flat/house number, street, landmark, city, state, and PIN code
- Janak Bronze is not responsible for failed or delayed deliveries due to incorrect or incomplete addresses provided by the customer
- Address changes after order dispatch are not possible
9. Delivery Attempts & Failed Deliveries
- Our courier partners will attempt delivery up to 3 times
- If delivery fails after 3 attempts, the package will be returned to our warehouse
-
In case of a returned package:
- We will contact you to re-arrange delivery (re-shipping charges may apply)
- If you choose not to re-ship, a refund will be issued after deducting shipping costs
10. Damaged or Lost Packages
Damaged Package:
- If your package arrives damaged, please do not accept it from the courier
- If damage is noticed after opening, contact us within 48 hours of delivery
- Share your order number, photos, and unboxing video at janakbronze@gmail.com
- We will arrange a replacement or full refund after verification
Lost Package:
- If your tracking shows delivery but you have not received the package, contact us within 48 hours
- We will raise an investigation with the courier partner
- Resolution may take 7–10 business days depending on the courier's investigation
11. Partial Shipments
- In rare cases, your order may be shipped in multiple packages
- This may happen if items are dispatched from different locations or due to stock availability
- You will receive separate tracking numbers for each package
- There will be no additional shipping charges for partial shipments
12. International Shipping
- We ship to selected countries worldwide
- International customers are responsible for all customs duties, import taxes, and clearance fees
- These charges are not included in our product price or shipping fee
- Customs clearance timelines vary by country and are beyond our control
- Some products may be subject to import restrictions in certain countries — please check your local regulations before ordering
13. Remote Area Delivery
- Delivery to remote, hilly, or rural areas may take additional time
- Some remote PIN codes may have limited courier serviceability
- In such cases, we will contact you to discuss alternative delivery options
- Additional charges may apply for certain remote locations
14. Contact for Shipping Issues
For any shipping-related queries, tracking issues, or delivery concerns, please contact us:
- Brand: Janak Bronze
- Legal Entity: Laxm Global Trade Private Limited
- Email: janakbronze@gmail.com
- Phone: +91 86192 12448
- Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We aim to respond to all shipping queries within 24–48 business hours.
At Janak Bronze, we treat every order with the same care and dedication that goes into crafting our products. Your satisfaction — from purchase to delivery — is our highest priority.
Last Updated: May 2026
Janak Bronze — Crafted with Tradition. Trusted with Purity.